Refund and dispute policy

1. Australian Consumer Law

Your rights under the Australian Consumer Law (ACL) apply to all transactions made through WOLVO. These rights cannot be excluded. Under the ACL, consumers are entitled to a remedy when goods are faulty, not as described, or not fit for purpose. A seller cannot rely on a "no refunds" policy to override these rights.

2. WOLVO's role

WOLVO is a marketplace facilitator. The contract of sale is between the buyer and the seller. Sellers are responsible for the accuracy of their listings and the condition of goods sold. WOLVO will assist with disputes but is not liable for the quality or delivery of goods.

3. When a refund applies

You may be entitled to a refund if:

• The goods were significantly different from the listing description.
• The goods were faulty or not fit for the purpose described.
• The seller failed to honour the transaction.
• The sale event was cancelled by the seller after payment was made.

Change of mind purchases are not eligible for a refund unless the seller agrees.

4. How to raise a dispute

If you have a problem with a purchase:

1. Contact the seller directly in the first instance.
2. If the issue is not resolved, email WOLVO support at gamenavoid@gmail.com with your order details and a description of the problem.
3. We will review the dispute and aim to respond within 5 business days.

5. Refund processing

Approved refunds are returned to the original payment method via Stripe. Refunds typically take 5–10 business days to appear depending on your bank. The platform commission (5%) is non-refundable once a transaction is completed, except where WOLVO determines the seller was at fault.

6. Cancellations

Sellers may cancel a listed sale event before any tickets are sold. If a sale event is cancelled after payment has been made, all buyers will receive a full refund. WOLVO will process these refunds automatically where possible.

7. Contact

For any questions about refunds or disputes, contact us at gamenavoid@gmail.com.